PataʼPata Logistics Portal
Real-time fleet visibility and customer delivery tracking at scale.
Client
PataʼPata Logistics
Industry
Logistics & Supply Chain
Duration
18 weeks
Year
2023
What the client was up against
PataʼPata managed a fleet of 150 vehicles with no central visibility layer. Dispatchers tracked jobs via phone calls, customers had no way to check delivery status, and proof-of-delivery was paper-based — leading to lost documentation, customer complaints, and an on-time delivery rate hovering around 72%.
Disconnected processes
Manual data entry
No real-time visibility
Error-prone reconciliation
How we solved it
We built a full-stack logistics portal — a Next.js customer-facing tracking site and an internal React dispatcher dashboard — backed by a Node.js API with real-time WebSocket updates. Drivers received a lightweight Progressive Web App for job acceptance, navigation handoff, and digital proof-of-delivery (photo + signature capture). Integration with the client's existing fleet GPS provider populated the real-time map.
Discovery & planning
Agile development sprints
Rigorous QA & testing
Smooth go-live & support
Results that matter
Six months after launch, PataʼPata's on-time delivery rate climbed from 72% to 98%.
72% → 98%
On-time delivery rate
60%
Drop in support call volume
6
Dispatcher headcount saved
Zero
POD disputes after go-live
Six months after launch, PataʼPata's on-time delivery rate climbed from 72% to 98%. Customer support call volume dropped by 60% as customers self-served delivery status. The dispatcher team shrank from twelve operators to six, and the digital proof-of-delivery system eliminated all POD disputes.
Technologies Used
Chosen for reliability, performance, and long-term maintainability.
“Our customers used to call us constantly asking where their parcels were. Now the portal handles everything — and our on-time rate has never been higher.”
Lilian Mwangi
Operations Director, PataʼPata Logistics
Services Behind This Project
The capabilities we applied to deliver this outcome.
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